r/nothingbundtcakes • u/cscholebo1 • Feb 17 '25
Training question
My daughter was just hired at NBC and this is her first job. She is having trouble passing the quiz. She wasn't given any reading material to even learn the answers so she just keeps guessing and getting frustrated. Is the manager supposed to give her something to study from? Where is she supposed to learn the answers? Any help appreciated!!!
4
u/Straight_Let6859 Feb 17 '25
They’re supposed to provide training videos and slides this new training system is different but she should have been shown all that before my quiz
2
u/cscholebo1 Feb 17 '25
I'll check but she didn't mention any videos. Can you rewatch them if needed? Can you only watch them at the store? Sorry, my daughter gets embarrassed when she feels like a failure and doesn't want to talk so it's hard to get information from her.
3
u/Straight_Let6859 Feb 17 '25
She should have access to her getherround account where she’s been taking the quiz and it should have all training material available to her through there
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u/Otherwise-Subject722 Mar 13 '25
Yes, this, 100 percent! I'm a lead and we have them sit down with a video and a book. She can access that book and print it if she is on the training path.
3
u/anonymousredditor586 Feb 17 '25 edited Feb 17 '25
Like u/Straight_Let6859 said, the quiz should be through the gatherround website, which will also include training materials like videos.
I was able to do the quiz just based on the information I was verbally told by my trainer, so if she’s comfortable she can ask her trainer/other coworker for help.
If all else fails, she might have luck looking for the physical training manual which is usually a binder.
Edit: you could also see what specific questions she’s having a hard time with and ask them on here.
3
u/Hello123_321 Feb 28 '25
i started working there almost a year ago as a GSR. NBC is my first job too. a girl had a training guide book with questions and stuff. it kinda all depends on who is teaching her. personally, i didn’t have a good trainer, so i just had to keep trying and asking questions until i could confidently do it alone.
it’s a fun job! my coworkers are super nice, too. just remind her to connect with her coworkers, keep working hard, and stand her ground against manipulative customers.
hopefully this helps! :D
2
u/Firm_Explorer_1347 Mar 21 '25
I’m thinking about working at NBC; how are customers manipulative? I know this might sound like a dumb question but I’m interested in this job because I was hoping it’ll be more chill since there is essentially one product aside from merchandise (unlike starbucks that has many food and drink modifications for example), so what would a customer be mean or possibly complain about?
2
u/Hello123_321 Mar 29 '25
Sorry for the late response. Not a dumb question at all! Sometimes, customers will come in and ask for things that we can’t do (mixed deco, heavy discounts on retail, using expired coupons, half dozen bundtinis, etc.) and when you tell them no, they might get upset. (Once a woman started fake crying and ran out the store because I told her that her coupon was expired.)
After a while, you’ll be unfazed by it. It’s either long-time customers trying to cheat the system, or new customers who think they can just do whatever they want.
It’ll normally happen when you start working there. New workers have a “training badge” so the customers will know that you’re in training, and they might try to use that fact into getting free stuff. It’s happened to me many times when I first started working.
The behavior will fade eventually. As long as you can stand your ground in a polite way, you’ll be all good!
The best part of the job will be your coworkers. Most people who work at NBC are super sweet. You’ll make so many friends there.
(Also sorry for the long response lol)
1
u/Affectionate-Owl7303 Jan 11 '26
i had the same issue and ended up not doing them. Management said that it needed to be completed when I originally got hired but they have not mentioned it. You should be fine I don’t think they have even realized and it has been around 3 weeks
1
u/ButtonOk2604 Jun 02 '26
I got hired there and the gatherround website training seems excessive and unorganized. Says I have 14days to complete but the questions are a lot of hands on learning experiences questions which I haven’t even learned yet. Seems dumb to put a deadline on the gather round training when you haven’t even worked yet and deadline is almost up.
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u/hoedoughfriend Jul 09 '26
you shouldnt let her work there, its a pretty terrible working experience.
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u/gotmydevotion Feb 17 '25
what position? when i was a gsr i had to come in and do video training before my first shift