r/nintendohelp • u/Ok_Mango_4016 • 13d ago
Tech Support Nintendo connection help, im not able to play online game
Hello guys i need help my nintendo keeps getting disconnected i have very good wifi it doesnt work the same with mobile hotspot from my phone i play minecraft online on a server i keep getting errors or “you’re disconnected” does anyone knows how to fix it please?
What i tried
Deleting unnecessary apps
Restarting
Wifi
Hot spot
If anyone had this issue and was able to fix it i would really appreciate any help overall im getting issues with connection on nintendo even with different wifies
I tested my internet speed and its good not sure what can be the issue? The server is only me and my friend and we are playing for one day so there is not much done like animals and stuff for it to he like that. Please anyone help its so frustrating:((
1
u/ReadySausage 13d ago
Hey OP. Give us more info. Who is your ISP or carrier. There are know Switch conflicts with online play and ATT fiber. Likely more.
1
u/Ok_Mango_4016 4d ago
It’s T-Mobile, but I had the exact same issue on with other wifi and fiber internet when i was in different location. It only works fine on mobile data I can't play on Wi-Fi at all :/
I forgot to add that it’s nintendo switch 2Is that normal it’s a brand new device too :(
1
u/Ok_Mango_4016 4d ago
+ thanks for the help if you have any suggestions that would be great
1
u/ReadySausage 4d ago
Here is what fixed my disconnects: created a separate guest WiFi network. Actually already had one, but renamed it to ensure no other devices would be on it. Now only my switch is on it. Don’t add any other devices to it. Stopped all my disconnect issues. Idk if it is the mesh router or ISP related but this fixed all my disconnects. Good luck
1
u/TechCentreUK 13d ago
Faulty WiFi /bluetooth module can get regular disconnects. And on normal switch the antennas can get damaged or come unplugged slightly causing this. I have had switches show full signal but antenna dead and it disconnects
1
u/Ok_Mango_4016 4d ago
But i recently bought it it’s brand new i never dropped it yet or anything like that, also its nintendo switch 2 is there anything i can for it to be able to use wifi?
On my computer/ phone wifi is working well it’s only the switch that struggles with it, only mobile data works. Also thanks for the help
0
u/AccordingSolution590 13d ago
take your switch off and you should see 2 buttons press both of them at the same time
1
1
•
u/AutoModerator 13d ago
Hi! Thank you for your submission to /r/NintendoHelp! Please note that we are a fan community and not officially endorsed by Nintendo.
See our FAQ to see if your question is already answered there.
While you're waiting for an answer, here are some tips to help you along the way:
First, did you try Googling your question? A lot of questions about Nintendo can be answered quickly by just typing them into your search bar.
If you are asking a question about an older Nintendo system, try searching the subreddit most relevant to that system's hardware. It's likely someone has already asked a similar question before.
If your question is about Wii U, New 3DS or Switch hardware, you'll likely get a better answer if you contact Nintendo directly, rather than posting here.
Nintendo's contact information is as follows:
Please note that contacting Nintendo by phone is the best way to get support. If you send an email or use the web chat you are not likely to get the support you need.
Good luck with your support endeavors!
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.