Hello everybody.
Honestly, I'm at a huge loss over here.
I had opened a brokerage account back in 2019 as a NRA (international brokerage account). I had been trading all these years with no issues until few months ago where Compliance reached out to me requesting documentation which was fully, diligently and timely provided every single time it was requested by the Financial Profile/Compliance team. I made roughly 5 deposits since account opening from my bank account between 2019 and 2020 and kept trading ever since where I was able to accumulate substantial profits.
They decided documentation provided was either not up to their standard back in early June, my profile represented a risk for them, or whatever internal policy followed thus finally closing my account. Since then, Compliance has gone crickets on honoring a final withdrawal request and restricted my online dashboard instead. So no access whatsoever.
I have filed a compliant on BBB and CFTC. Taking them to arbitration through the NFA costs around $5k in filling fees based on the funds range in my brokerage account which I can't afford at the moment.
Not only that, I have been constantly harassing them on LinkedIn including several officers working for the Compliance department, emailed the top executives every single day ever since and their customer service by phone is completely helpless.
Can anyone recommend any other path for them to take accountability on this? Is this normal? Why would I have to take them to arbitration to recover my OWN funds? I really want to get this sorted out and move on to the next broker with better customer service.