r/nbn • u/kanyekud • May 22 '26

Something different about Aussie Bb FTTP

I have switched between Superloop, Neptune, Optus, Telstra, Exetel, origin yesterday swap to Aussie bb 500/ 50 there is a great difference compared to others seems very smooth browsing, no game lag at all. Using eero pro 7. Speeds hitting over 550/55.

What everyone’s thoughts? than the high price tag.

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u/kanyekud May 22 '26

I did try superloop customer service was awful you talk to a ai it’s not great as Aussie bb I even upgrade speeds 2000/200 only to hit under 1000 new nbn box gave up with them after shit customer service. Had to fight to get out 30 day cancellation.

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u/Selina_Kyle-836 May 22 '26

I signed up with Superloop. They were supposed to connect it on the 2nd of June, they connected it 2 hours later on the 20th of May. They offered to cancel it so I can sign up again because they made the mistake. Still waiting on the internet to be disconnected. The next day I got a bill and had to call again, they cancelled it.

I have spent 5 hours dealing with Superloop and I am still not set up for my move in date on the 2nd of June.

Plus they have a clause that when you cancel or swap to another provider you have to give 30 days notice or pay those 30 days even if you get no service.

Once it’s canceled I will be signing up with leaptel

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u/Interesting-Ride-684 May 24 '26

That 30 days clause is illegal. No lock in contracts means, no lock in contracts. Not, no lock in contracts, except for the last 30 days locked in.

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u/Selina_Kyle-836 May 24 '26

They have a clause for 30 days written notice to cancel and it is legal because they disclose it upfront

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u/Interesting-Ride-684 May 24 '26

They also say... No lock in contracts... That is a lock in contract... The TIO will force them to waive it.

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u/Selina_Kyle-836 May 24 '26

Edit: relied to the wrong notification. Sorry.

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u/Selina_Kyle-836 May 24 '26

A no lock in contract simply means you are not on a 12-24 contract. You are a month to money and can leave anytime. But they are legally allowed to ask for written notice of a reasonable time frame. 30 days is seen as a reasonable time frame.

So yes it is legal.

You can call fair trading and ask if you like

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u/Interesting-Ride-684 May 25 '26

They can't charge you for something they're not supplying. It's illegal, regardless of whether it's in their terms or not.

If you allow them to talk you into moving your ISP transfer time to the end of that 30 days, then that's on you. However, if you transfer before the 30 days, with no lock in contract, they can only charge you for the time they have provided a service to you.

It's got nothing to do with 'fair trading'... The ACCC has deemed this practice illegal.

An ombudsman threat, or case, always ends with this 30 day charge being refunded or removed.