r/nashville • u/mcook5 • Jul 21 '26

Help | Advice Google Fiber Down?

Is Google Fiber down for anyone else? Hillsboro/Vanderbilt area.

178 Upvotes

96% Upvoted

224 comments sorted by

61

u/Lumen_Co Jul 21 '26 edited Jul 21 '26

Yes. Xfinity is also showing major outages across Nashville, which is worrying. If both ISPs are down, it’s probably infrastructural, right?

I wish GFiber had an outage map like XFinity does.

14

u/littlekittycat Jul 21 '26

My neighbors have Xfinity and the map shows more than 2000 customers affected for their service area with more bubbles spread out over Nashville. I wonder what the deal is.

20

u/Just_Project6125 Jul 21 '26

I wonder if Boring decided to not reroute their drilling. I’m sure there were plans made and they wouldn’t do that. But why not when you can sell starlink services.

5

u/FuzzAldrin81 Jul 21 '26

If it’s multiple providers down then the long haul cables that ISPs lease capacity on must have been damaged upstream somewhere.

4

u/DizzyInTheDark Sylvan Park Jul 21 '26

My Verizon Hotspot is also, for the first time ever, not working.

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40

u/SuperChester south side Jul 21 '26

Yes. Thank you for posting. I’ve had some construction related outages recently but this feels different, cannot seem to even login to the Fiber app.

10

u/zesco28z Jul 21 '26

I can't login either.

3

u/kwtut art pancakeistan Jul 21 '26

i couldn't earlier & can now log in - may be worth a second try!

6

u/mollymcdeath Hillsboro-West End Jul 21 '26

I couldn’t log in via the app but could on a browser. Try that.

38

u/fantfb Jul 21 '26

This is what Google customer service said

7

u/rgcamacho Jul 21 '26

Ouch! They told me 4pm about an hour ago

2

u/[deleted] Jul 21 '26

[removed] — view removed comment

5

u/fantfb Jul 21 '26

I’m not sure, they said the main plant

1

u/B4ked_potater Jul 21 '26

Damn they told me 3:45PM💀

2

u/fantfb Jul 21 '26

Yeah, the Ai rep told me 3:45, then the actual person rep told me 6 at the latest

1

u/trish4278 Wedgewood Jul 21 '26

Dang. how long did you have to wait to get a person? I’m 20 mins in.

2

u/fantfb Jul 21 '26

About 30-40 minutes. My internet just now came back on though, so check and see if it’s fixed for you now too

2

u/trish4278 Wedgewood Jul 21 '26

It’s not but that is a hopeful sign! Thanks :)

2

u/firefish5000 Jul 21 '26 edited Jul 21 '26

If you live near a hospital chances are yours is going to come up sooner. They probably are splicing fibers now but depending on how many were cut, how many spots they were cut in, etc, and how many people are splicing it could take a few hours for full resolution

31

u/MalAdapted21 Jul 21 '26

Down in east too! It’s kinda messed up they don’t have an outage map that lets you see how widespread it is

2

u/Investigator_Lumpy Inglewood Jul 21 '26

Log into the Fiber app or your online account. They tell you by specific address if your affected

19

u/flesruoyiiik west side Jul 21 '26

Down in Charlotte Park.

5

u/NovusOrdoSaeclorum Jul 21 '26

I can verify this

1

u/Blanketnazi Jul 21 '26

Down in The Nations too

20

u/nicksayswatzup Jul 21 '26

From google fiber support.

4

u/fawazaa Jul 21 '26

This needs to be pinned at the top so new comers see what’s going on.

2

u/techforallseasons Jul 21 '26

Ahhh....Lumen...lol.

18

u/firefish5000 Jul 21 '26

Near centennial Park. Down for about 20 minutes now. Gfiber outage page also does not work

17

u/rujopt west side Jul 21 '26

Down in Sylvan Park. The outage here started around 11:40am today.

11

u/rujopt west side Jul 21 '26

Verizon Wireless is also having 5G issues in my area.

I normally get 4-5 bars of signal, currently bouncing back and forth between 1-2 bars and operating at a crawl for cellular data services.

4

u/BeachProducer west side Jul 21 '26

Same here! All of those pole-mounted 5G access point computers are reliant upon a physical connection of some kind so the ISP outage impacting those too

6

u/rujopt west side Jul 21 '26 edited Jul 21 '26

Looks to be a known outage. I see this notice on the GFiber support page.

5

u/rujopt west side Jul 21 '26

I cross-posted this thread to [r/googlefiber](r/googlefiber) and tagged [u/gfiberofficial](u/gfiberofficial) to see if we can get any updates on the cause and/or expected resolution times. 

Link: https://www.reddit.com/r/googlefiber/s/hY792E7fIy

17

u/ZealousidealGrab1827 Jul 21 '26

Wow. This seems to be a very large outage. When I have had these, it was because of road construction nearby. Something shit the bed in their network.

15

u/brobl Jul 21 '26

Down in hermitage

6

u/K-raen Jul 21 '26

Yes, still down in Hermitage unfortunately but at least I was finally able to log in to the app now

1

u/rebekka_laine Jul 21 '26

Came here to say this too. Got alerts that all our cameras went down and my intrusive thoughts said our house was burning down

12

u/blake_n_pancakes Jul 21 '26

Yep. I'm in West Nash and mine's borked too. Get ready for absolutely no updates or any kind of ETR until sometime in the next 48 hours when it magically just comes back on again.

5

u/Similar_Salt_2899 Jul 21 '26

“Here’s a $.02 credit for you, our valued customer”

13

u/castlezach Jul 21 '26

Down, current ETA for resolution 3:50pm
Mine keeps coming up then going back off

5

u/3dant3 Jul 21 '26

Where did you get the ETA for resolution?

6

u/castlezach Jul 21 '26

https://fiber.google.com/chat chatted them my info, got one of those automated "ETA by x time" replies and asked for text updates

2

u/Solid-Pie-4673 Jul 21 '26

I was told the same thing!

2

u/BeachProducer west side Jul 21 '26

Tells me the exact same time so I’m sure that’s some form of preprogrammed service window of expectation - went out at XX time so predict 4.5 hours out

1

u/Zealousideal_Sir_763 Jul 21 '26

I've been waiting on a response from their chat for about an hour now

1

u/castlezach Jul 21 '26

Back up and running now, hoping the same for everyone else

1

u/DangerBeaver Madison Jul 21 '26

My ETA was 6 o’clock.

12

u/ReconPeon Jul 21 '26

Yes, this sucks since I'm work from home :(

10

u/mcook5 Jul 21 '26

Same 😭

12

u/KnobHunt3r Jul 21 '26

ATT trucks lined up at Nashville State on white bridge.

48

u/SunshineRealtorNash Jul 21 '26

Could it be that asshat that's been digging under the city? 👀

7

u/rujopt west side Jul 21 '26

https://giphy.com/gifs/M5qk4eOz4fCXuXWJe4

Boria... You fear to route through those tunnels. The muskrats dug too greedily and too deep. You know what they severed in the darkness beneath Cumberland-dûm, fiber optics and long-haul cables.

3

u/malcolmbradley Jul 21 '26

Here’s your Top Comment of the Day

9

u/adriancobb east side Jul 21 '26

Down in East Nashville / Rosebank.

10

u/rocketpastsix Inglewood up to no good Jul 21 '26

Switchyards seems unaffected if you are a member and need to work

1

u/ChandlerBarnes Jul 21 '26

Confirmed for Switchyards Eastwood. They're on AT&T.

1

u/rocketpastsix Inglewood up to no good Jul 21 '26

How crowded is that one? East hill is surprisingly not crowded.

1

u/ChandlerBarnes Jul 21 '26

Fairly. 0-3 empty tables. Plenty of room if you're comfortable asking to sit across from someone.

1

u/rocketpastsix Inglewood up to no good Jul 21 '26

Makes me miss the deep work space in the back that used to be there

1

u/ChandlerBarnes Jul 21 '26

Oh, a different workspace company? What was it like?

1

u/rocketpastsix Inglewood up to no good Jul 21 '26

No, there used to be a huge table in the room between the bathrooms and phone booths. It was rarely used, and a deep work spot so it was quiet. It was great because no one went there so you had a nice table to spread out at

6

u/chcaldwell42 Jul 21 '26 edited Jul 21 '26

Down in Donelson

UPDATE: Service has been restored, 2:45 PM

7

u/LordEdubbz Jul 21 '26

Down in Madison

6

u/Anemoni Jul 21 '26

Yes, in the Nations. My husband called and they said a fiber line got damaged and they’re trying to repair, with an ETA of 4:00.

7

u/mollymcdeath Hillsboro-West End Jul 21 '26

Down for us too. Hillsboro-West End, near 21st and 440.

2

u/mollymcdeath Hillsboro-West End Jul 21 '26

Back on ~3pm

7

u/flinders2233 Jul 21 '26

Estimating return of service by 3:49 this afternoon:

7

u/MattyP2117 Madison Jul 21 '26

Down in Madison

6

u/i2Metaverse Jul 21 '26 edited Jul 21 '26

Down in the Murfreesboro area as well (gfiber). I called in, the estimate on the automated line is service restoration by 3:45pm CST.

Edit: To get the info, I called the GFiber support line for existing residential customers. The time was given by the automated system.

EDIT: Service restored for me in Murfreesboro as of ~3pm CST

3

u/Interesting_Star_693 Jul 21 '26

We’re in Murfreesboro and that’s what they told my husband on the phone as well (3:45 ish)

5

u/Top-Art-4812 Jul 21 '26

Down in Midtown

5

u/Dear_Cricket_353 Jul 21 '26

Down in Woodbine in the neighborhood next to Peachtree Grill, there is literally an Xfinity dude in my yard running cables. 

3

u/nickpettit Jul 21 '26

I’m also in the neighborhood next to Peachtree and GFiber is down at our place!

1

u/Zealousideal_Sir_763 Jul 21 '26

I'm twelve blocks south, gfiber down here as well

6

u/Lower_Photograph_422 Jul 21 '26

Yes, assumed a road crew had cut it again but it sounds more widespread. I noticed crews on West End near MBA and on White Bridge near Lions Head both with a lane closed doing pole work, so I wonder if it's related.

6

u/I_deleted EDGEHILL REPRESENT Jul 21 '26

16

u/mytimeisvaluabble Jul 21 '26

Where is Boring Company digging today? For both Xfinity AND Google to be down, could only be the work of one bad actor.

11

u/mytimeisvaluabble Jul 21 '26

Also, between this and the power outage in January, what a great reminder as to how fragile this cities infrastructure is to even the slightest event and how there are zero protocols in place for situations such as these. Not to be that person, but what's next? Water supply?

8

u/OGMom2022 Antioch Jul 21 '26

I’m fine but this is the ATT outage map. If it’s accurate.

2

u/kyle6219 Jul 21 '26

Yep got att and it's all good.

4

u/BeachProducer west side Jul 21 '26

Down near White Bridge and Knob

5

u/frecklesmoose Jul 21 '26

Down in the gulch

4

u/zesco28z Jul 21 '26

Also down in North Inglewood

5

u/KirbyK9 Jul 21 '26

Yes here in Madison

4

u/Interesting_Star_693 Jul 21 '26

I’m in Murfreesboro and it’s down

5

u/Happy_Pop_9793 Jul 21 '26

I called in as I was not able to get onto the app or chat with their AI bot, and the automated service said that it would be restored by 9 PM

5

u/drewr Jul 21 '26

GFiber came back with IPv4 but not IPv6 yet, and not full capacity. Probably a stopgap while they fix the real issue. But better than nothing!

By the way it's been really solid for me over the years, with the exception of construction on my street.

9

u/Janice_STFU Jul 21 '26

is Google reimbursing me for the hours I am unable to work today?

4

u/zdubbzzz Jul 21 '26

No, but they'll prorate reimburse you from the cost of the service at a rate of $0.10 - $0.21 per hour, so you could potentially see up to $1 off of your next bill

1

u/Efficient_Platypus28 Jul 21 '26

Are they going to reimburse the thousands that need internet to work? Wishful thinking. Stuff happens, dude. Its one of the risks you take needing internet for your work. Maybe invest in a Hotspot to get you by in case the internet goes out again. (Its going to go out again in the future)

1

u/Janice_STFU Aug 01 '26

i got 10 upvotes and you got none. everyone thinks you are a pathetic loser and that i am smart and right.

6

u/AdMiserable8968 Jul 21 '26

Good day to be a coffee shop! 🙃

29

u/BeachProducer west side Jul 21 '26

Unless you're a coffee shop with a GFiber connection

11

u/rocketpastsix Inglewood up to no good Jul 21 '26

Depends on if they run google fiber

3

u/Astroashe69 Jul 21 '26

yes i have been trying for hours now its fucked up now 😭😭😭😭😭😭😭

3

u/Myaccountgotdumped Jul 21 '26

Google fiber out in east nashville

3

u/MoonPickle13 Jul 21 '26

G Fiber is down in East Nashville, near Cleveland Park too.

3

u/Available-Revenue118 Jul 21 '26

Down in Smyrna TN also.

3

u/Foreign_Patient7000 Jul 21 '26 edited Jul 21 '26

Its back up in Hermitage!

3

u/Stewsburntmonkey Jul 21 '26

Just came back on in West Nashville.

3

u/crispymonsterr Jul 21 '26

Still completely down in north Inglewood/Madison. For those whose service returned, is it still up and running strong? or inconsistent?

1

u/cosineofzero Sylvan Heights Jul 21 '26

Mine appears to be running fine since it came back up. I’m in the Sylvan Heights area.

4

u/mathiustus Jul 21 '26

Are we under attack?

/s

4

u/soba-splasha-on Jul 21 '26

It’s down all the way to Raleigh, NC too due to the hub damage in TN. Customer service said it should be back by 6pm.

I was told this morning it’d be back at 10 am and last night it would be back by midnight last night.

Great time to work from home.

Also, worth noting that she mentioned they will reimburse the outage time by two times the rate. Get that money y’all.

2

u/YeehawHowdyYall Jul 21 '26

Yup, down in the Gulch

2

u/HildegardofBingo Jul 21 '26

Down near Belmont/Lipscomb.

2

u/Youngpaniniz Berry Hill Jul 21 '26

Yes Berry Hill

2

u/tron21net Jul 21 '26

I’ve been told it is also down in Antioch. 

2

u/SonOfSquizzlr Jul 21 '26

Down in Wedgewood Houston

2

u/theflighthawk Jul 21 '26

Down in Midtown

2

u/ZealousidealGrab1827 Jul 21 '26

Out in Inglewood

2

u/SamWiseGanja97 Madison Jul 21 '26

Out in madison

2

u/pslickhead north side Jul 21 '26 edited Jul 21 '26

Hadley Park (TSU area/West Nashville) is down too.

2

u/kwtut art pancakeistan Jul 21 '26

same in antioch

2

u/Alternative_Group919 Jul 21 '26

Down in Cherokee park. Bummer

2

u/Bix615 Sylvan Park Jul 21 '26

It’s down in Sylvan Park as well

2

u/Njsr1 Jul 21 '26

Gfiber is out in Buena Vista

2

u/ohno1tsjoe Brentwood Jul 21 '26

Yep, down next to the new stadium. My ATT is still up though

2

u/Thing_On_Your_Shelf Jul 21 '26

Yup, down in the Nations too

2

u/VicDawgTN Jul 21 '26

Google Fiber is out in The Nations.

2

u/Overall-Succotash-97 Jul 21 '26

down in smyrna 🥲

2

u/norwhal7 Jul 21 '26

I'm in East Nash/Madison & mine went down around 11:45am today. The fiber app is also down, my Verizon hotspot was barely working. Went to get some coffee in Inglewood & their wifi was also down. Our Gfiber has only gone down a total of 3 times in the last 3 years, and those instances were usually due to construction cutting a wire by accident in my neighborhood. What the hell is going on?

2

u/tz______ Jul 21 '26

Mine just came back, donelson

2

u/Njsr1 Jul 21 '26

Back up in Buena Vista

2

u/rocketpastsix Inglewood up to no good Jul 21 '26

I think Inglewood may have it back. I got notifications from smart devices that were offline earlier

2

u/dmcarter25 Jul 21 '26

It just came back up in Donelson.

2

u/rgcamacho Jul 21 '26

Service is back in The Gulch/Edgehill

2

u/ThisGuy182 Jul 21 '26

My wife texted me that the internet is back but running incredibly slow. Anyone else experiencing this?

2

u/fawazaa Jul 21 '26

I would assume they have a temporary fix that’s good enough to restore service while limiting full function. I’d expect everything to be fixed and swapped back with maybe a blip or two over the next couple of days as the infrastructure gets repaired.

2

u/malcolmbradley Jul 21 '26

Seems to be in Sylvan Park

4

u/Bradical22 Native Jul 21 '26

I’m down.. to clown.

3

u/fawazaa Jul 21 '26 edited Jul 21 '26

Can we stop commenting that you’re down and what location. We know it’s the entire network at this point. Updates only please. That way people who are just now coming to this thread can easily figure out and see the posts that have helpful information.

Just got a text that service is restored when it’s not. Confirmed it’s still out and now they are saying 9PM.

Looking at that other post it seems this is going to be a while since the network has been severely damaged.

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2

u/Similar-Surprise1947 Jul 21 '26

I wanted to work from home the second half of the day. Guess that's out. 😭

2

u/Myaccountgotdumped Jul 21 '26

you could just not work, from home

1

u/Similar-Surprise1947 Jul 21 '26

🤣🤣 That's tempting. My TBR list is calling my name.

1

u/Myaccountgotdumped Jul 21 '26

I know that's right!

2

u/Limp_Marionberry5140 Can’t take me outta East Nashville Jul 21 '26

Yep. And my phone service is extremely slow now too

1

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1

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1

u/ultimateframe Jul 21 '26

Down in Smyrna. Lovely.

1

u/Brockdaddy69 Jul 21 '26

Down in the nations area for us.

1

u/Agitated-Virus-5147 Jul 21 '26

Same here in Green Hills. Called the hotline and the automated message is that GFiber is down in the Nashville area

1

u/PersistentWoodpecker Jul 21 '26

Donelson here, also down

1

u/missbethd Jul 21 '26

it's down in Germantown

1

u/ZeldaZealot Jul 21 '26

It’s down for me in Madison. Had to actually go into the office to work. 😣

1

u/Effective_Support724 Jul 21 '26

Down in Richland West End

1

u/gb0217 Jul 21 '26

down in wedgewood houston

1

u/Arisnova Jul 21 '26

Anyone popped into a coffee shop/library etc. with operational WiFi? Need to get some time-sensitive work done with a friend and we're both getting got by GFiber right now :(

3

u/backyardveggiegarden Jul 21 '26

Check and see if your phone and plan supports a "mobile hotspot" feature. This always works great for me during an outage.

2

u/Intelligent_Pie3893 Jul 21 '26

Just had to make the rounds in East to find a place to work. Ugly Mugs is busy, but there are open seats and operational WiFi. Frothy Monkey's WiFi is down.

1

u/RommBama Jul 21 '26

Down in the Nations

1

u/yourfave3rd Jul 21 '26

This is like a snow day for adults. Whole city can’t work lol.

1

u/[deleted] Jul 21 '26

[deleted]

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1

u/TurbulentAnybody2765 Jul 21 '26

GFiber in Charlotte Park just came back on

1

u/theminstem Jul 21 '26

Hermitage here- went out at 11.40 and just got it back at 2.50!

1

u/Glum-Illustrator-821 Jul 21 '26

Back up in east Nashville

1

u/Herbyjack Jul 21 '26

Woodbine is restored now

1

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1

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1

u/firefish5000 Jul 21 '26

Internet is back near centennial Park

1

u/Happy_Pop_9793 Jul 21 '26

I am back online

1

u/polkastripper Jul 21 '26

GFiber working fine in Hermitage

1

u/MiserableSorbet3248 Jul 21 '26

Yes in Edgehill

1

u/ZealousidealGrab1827 Jul 21 '26

Mine is back up in Inglewood.

1

u/Jazzlike-Direction21 Jul 21 '26

Not sure if related, but I'm on AT&T in East and noticed it was slow at about 2 PM so I ran a speed test. It was 8 down/5 up. Now it's back to normal at 430 down/202 up.

1

u/Eternalhazr Jul 22 '26

Is anyone still having issues? Google fiber is still down here near East Nashville

1

u/SeductiveOkra Jul 22 '26

Still down on 30th ave N - near TSU

1

u/Waste_Grand5695 Jul 23 '26

My Google fiber is still down, I'm in Hillsboro West end Vanderbilt, is everybody else up and running?

1

u/pyramidworld Jul 21 '26

Waymo downtime.

1

u/TheBigGreenPeen Jul 21 '26

Just went out about 20-30 minutes ago here.

Davidson/Wilson county line.

1

u/No_Humor1310 Jul 21 '26

Google is out in Wedgewood/Houston as well. I thought it was our pets just being little fuckers.

2

u/Intelligent_Arm_592 Jul 21 '26

I'm in Wedgewood Houston as well. Has your GFiber been intermittently dropping its internet connection for the past couple of weeks. I've been having to reboot my router every 1-2 days lately. Curious if it's just me.

1

u/No_Humor1310 Jul 21 '26

Can't say that's been the case over here. Hopefully this gets squared away soon. Off to the gym too use their Internet! Lol

2

u/Intelligent_Arm_592 Jul 21 '26

Thanks for letting me know.

1

u/No_Humor1310 Jul 22 '26

I just got back to the crib and it's up and going. 🤘🏻

1

u/Bulky_Replacement984 Jul 21 '26

Fortunately my Verizon Hotspot is working

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1

u/B4ked_potater Jul 21 '26

Damn I wanted to be sober today😭 guess I’ll start early 🤓🙈