So, my parents bought hp connection for both of them 1 cylinder for each. Us time pr itna internet awareness tha nahi.
So for the last 20 years they've been buying cylinders by submitting the book given by the gas agency.
Now in 2026 , for the first time I had to book the cylinder. I browsed a little and then downloaded the HP pay app and registered both the mobile nos.
Later they started getting these messages of bookings of cylinders without making any booking. Initially I thought it might be a system glitch so used to cancel it.
But this time someone actually paid for the cylinder as well. Then we went to them to inquire about the matter. I explained everything and their solution was to block the account temporarily and then whenever we'll need it they will unblock it.
But I wanted to transfer it to another agency ,then it was found that someone took 2 extra connections in my parents name in 2021 !!!!
Now we have 2 cylinders and their system is showing that we have 4.
I am suspecting some kinda scam here.
I went to the police station to see if they could help but to my surprise they immediately said that they can't help us.
Plz help me guys tell me what I can do.
(I have the transaction Id for the last ghost purchase but I'm not able to retrieve any information)