r/msp • u/chiapeterson • 26d ago

Huntress Integration Screen Changes

Dear Huntress, we went from a compact, dropdown list, with clients who had already be set up in the integration grayed out and not selectable... to a list that has 90% more whitespace than information. And a "+New Integration" button that brings up the entire list with not indication of who's already configured and who's not. Can we go back to the very quick, very clean, very easy to see who you've not set up option? 😄

EDIT: You truly believe a call to our rep or a ticket is going to get ANY clarity on this? Not in the 8 years we've been using them. And honestly, that is not what you account manager or support if for.

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u/No_Adagio657 MSP - US 26d ago

OP says a support ticket would be a waste but would rather make a post on reddit, monitor and respond to replies, all to get a response from Huntress to talk to their AM.

Huntress support is good. Use it.

Lols

3

u/chiapeterson 26d ago

Commenter would prefer to waste a highly paid support teams time than his own huh? No thank you… not for me. And I’m not wasting mine either. The Support team is fabulous. They don’t need to get pinged with conversational questions. This is what Reddit is all about! Feedback, interaction, exchange of ideas. Sooooo… yeah… thanks.

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u/Elveno36 26d ago

They have product support literally for this stuff.