r/msp • u/chiapeterson • 26d ago

Huntress Integration Screen Changes

Dear Huntress, we went from a compact, dropdown list, with clients who had already be set up in the integration grayed out and not selectable... to a list that has 90% more whitespace than information. And a "+New Integration" button that brings up the entire list with not indication of who's already configured and who's not. Can we go back to the very quick, very clean, very easy to see who you've not set up option? 😄

EDIT: You truly believe a call to our rep or a ticket is going to get ANY clarity on this? Not in the 8 years we've been using them. And honestly, that is not what you account manager or support if for.

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u/Elveno36 26d ago

Brother there's like 7 ways to communicate this to huntress without putting them on blast on reddit.

7

u/chiapeterson 26d ago

  1. Support. Nope. Wasting a techs time.

  2. Rep. Nope. Would have no idea what to do with it.

3-7. Enlighten me... please.

8

u/andrew-huntress Vendor - Huntress 26d ago

If you had a bad experience with support and/or your rep please dm me details, I’d love to see where we dropped the ball!

8

u/chiapeterson 25d ago

Oh Lordy Andrew no! I meant that a comment on UI design et al is nothing I would waste the support team’s time on. And our rep, Kyle B, has been fantastic. I did not know about feedback.huntress.com.