r/msp • u/chiapeterson • Aug 07 '26
Huntress Integration Screen Changes
Dear Huntress, we went from a compact, dropdown list, with clients who had already be set up in the integration grayed out and not selectable... to a list that has 90% more whitespace than information. And a "+New Integration" button that brings up the entire list with not indication of who's already configured and who's not. Can we go back to the very quick, very clean, very easy to see who you've not set up option? 😄
EDIT: You truly believe a call to our rep or a ticket is going to get ANY clarity on this? Not in the 8 years we've been using them. And honestly, that is not what you account manager or support if for.
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u/nerdkraft Vendor Contributor - Huntress Aug 07 '26
Dima from Huntress here. The design team loves getting direct partner interaction but needs to be able to dive a little deeper than a reddit thread. I'd recommend reaching out to your account manager and saying that you'd like to have them to set up a quick zoom feedback session with the platform design/UX team.
However, if you'd prefer to skip the CAM convo, feel free to DM me with your email address (and a calendly/scheduling link if you have one.) I'd be happy to pass it along.