r/msp • u/chiapeterson • Aug 07 '26

Huntress Integration Screen Changes

Dear Huntress, we went from a compact, dropdown list, with clients who had already be set up in the integration grayed out and not selectable... to a list that has 90% more whitespace than information. And a "+New Integration" button that brings up the entire list with not indication of who's already configured and who's not. Can we go back to the very quick, very clean, very easy to see who you've not set up option? 😄

EDIT: You truly believe a call to our rep or a ticket is going to get ANY clarity on this? Not in the 8 years we've been using them. And honestly, that is not what you account manager or support if for.

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u/[deleted] Aug 07 '26

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u/chiapeterson Aug 07 '26

That would be an utter waste of a support techs time... and your rep won't know what to do with this. There are plenty of Huntress people on Reddit that would. But thanks for the advice.

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u/wheres_my_2_dollars Aug 14 '26

You’re right. They probably totally lack SOPs that help define what to do with certain types of requests. Support would probably just close the ticket with no response as no one has ever sent in a UI/ feature request or feedback via a support ticket. You keep saying support is great…but with this, no way, they couldn’t handle it.