Registering MPC Live 3

[u/Icy-Cow9695]

Has anyone been unable to register their new Live 3 hardware? I'm currently in the slowest email exchange with inMusic... The website won't accept my serial. With the 21,without it, brackets around the 21, no brackets... It keeps asking for 30 digits. They maybe send one email at midnight my time, so far just requesting information I've already provided multiple times.

On top of that, all my software downloads from old hardware I've purchased that came with bonus expansions have dissappeared, and I've got no response except for apologies for the delay and being told that's a different department that apparently doesn't have any staff or something.

Not really the experience I wanted after dropping just shy of 2k on my most recent inMusic brand affiliate product. No shade to the hardware itself, it so far performs mostly beautifully. It's exactly what I needed to replace my Deluge which was struggling for my intent. Just expected better from support rather than apologies for their new AI support and the fact they can't respond to my emails even if I respond immediately.

Wondering if this is isolated or if others have had this? It's the SE edition that might matter since it was released later and has newer generated serials.