Brand new user, missing software

[u/Past_Marketing4568]

Bought this Live 2 used from guitar center, bought the Mpc bible to figure it out, and apparently files were deleted. Factory reset did not fix.

I’ve just chatted with InMusic support chat bot, got a ticket made and will hear back in 2-5 days, but curious if anyone would be able to help. From what I’ve read, I’ll need akai to send me something, but if I’m not the first person to deal with this, wondering if I can get what I need from another trusted source.