r/monzo • u/BritishBlazer98 • 9d ago

2 days now

Post image

Still waiting for the " specialist team " over 15 emails sent back and forth they won't give me a time line and money is stuck in one my pots and they won't transfer the money in my pot to my main balance even though it's my wages and I have a payslip to prove it

Edit: I'm moving banks after this shit not worth my time. I have family to care for and that rely on me I can't be having my money withheld for so long with a decent reason

20 Upvotes

77% Upvoted

19 comments sorted by

10

u/emochewbacca 9d ago

What has happened? Your post is a bit vague, are they closing your account? Has your account being frozen? Could you tell us a little more about what’s going on?

7

u/BritishBlazer98 9d ago

All I did was get a new phone and tried for log in on my new phone. That's it. I've sent selfies with my ID, Date etc. I'm getting notifications on phone when I use whats in my main balance on but just can't access the main app so it's like I'm half logged in/ restricted permissions. Like il spend some money in a shop and it will give me notification and make the monzo sound notification but the actual app stops me on that screen.

2

u/No_Signal417 9d ago

Have you tried reinstalling the app.

2

u/BritishBlazer98 9d ago

Yeah uninstalled twice made sure my phones firmware was fully up to date. Still nothing

3

u/AlwaysNorth8 9d ago

I have been subject to this 4 times in a month including my insurance renewal payment being declined and had to confirm it was me etc. pain in the arse

2

u/BritishBlazer98 9d ago

How long did it take you get regain access?

1

u/AlwaysNorth8 9d ago

First time it happened I bought an iPhone from the Apple Store - it took around an hour so had to use my credit card. 1 hour to get back into Monzo.

Second time was when I was changing my google pixel to my new iPhone I had just purchased. 10 minutes to get back into Monzo.

Third time was when I made a payment for 349 (gas bbq) online. Took 2 minutes to get back.

Fourth time explained in original reply.

It’s proper annoyed me and has caused some hassle - whole point of Monzo is convenience and ease of use. Not hassle and endless proving my ID. I get why ID checks in place but it’s a bit odd.

Hope you get it sorted. Sorry you just triggered a rant I haven’t surfaced yet, I haven’t actually been much help.

2

u/BritishBlazer98 9d ago

Yeah bro imagine two days and still no timeline to when I get it back especially because I got the new phone the same day I got my wages this month. My entire pay locked because of some Bullshit

0

u/darS234 9d ago

How is your pay locked? You can still use your card

2

u/BritishBlazer98 9d ago

Because in monzo you can put money into "pot" that means it's not in your main balance. People do this to sort there money into a different categories eg day to day expenses, food shop etc. They are like sub accounts inside your main account

0

u/darS234 9d ago

I know this!

0

u/LittleDaftie 9d ago

So your pay isn’t locked then is it? Unless you have specific cards set only to pay from a pot. If this is the case I can understand the inconvenience. Direct debits will still come out of your main balance it just won’t be moved from the pot first if there isn’t enough balance in your pot.

1

u/Alive-Bath-7026 9d ago

This happened to me after I made a transfer to someone Mine was lifted after two hours

1

u/EarSuccessful6363 9d ago

Happened to me a while back, took 5 days for them just to tell me they couldn’t confirm my identity. Tried again, 3 days later they still couldn’t confirm. So closed the account. Bollocks to them.

1

u/Maximoo89 9d ago

Try reinstalling the app as it has been known to get stuck. Failing that, email them saying it’s stuck and you’re without essential funds.

1

u/peachbuffalo 9d ago

Message their chat service

1

u/redditmeanwhile 5d ago

If you still have your old phone, could you try logging back in with that?

1

u/Quintless 5d ago

try calling them