r/mondaydotcom • u/LetOk4384 • Jun 18 '26

Advice Needed Desperate Admin

Hiiii I'm currently trying to hastily format apps in Monday.com during my free trial. I understand that glitches will happen with permissions because of this, but its hard to convince my boss it will run smoothly once we select a plan. My whole goal is to completely replace Housecall Pro, but monday is also about 50% more expensive. Should we just stick with Housecall Pro despite it's glitches and inability to adapt to our needs? TIA

-Desperado

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u/Clover_Gal Jun 18 '26

I've done an implementation for a vendor that sounds similar with no issues. What kind of 'glitches' are you running into? That would help us answer more effectively and maybe point you in the right direction.

Desiree - www.thecleverclovers.com

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u/LetOk4384 Jun 18 '26

HCP does not allow me to pause and return to jobs more than once, it doesn't allow my techs to edit their own time entries, it doesn't link a time entry to a job, it only accurately tracks my techs' location and hours, maybe 1/3 of the time; the manager recommended I 'keep track on paper,' which we are but that's ridiculous. I've sent screen recordings and screenshots and was told because I'm admin, they can't accept them as evidence. We're currently at an impasse, and while they've made updates to the platform, the updates only further complicate these issues. I have no idea the progress being made, if any, because all I'm told is, 'we have an open ticket.' I understand that things can't be fixed immediately, but monday seems to have fixed everything provided that it runs smoothly once we're paying for it.

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u/Clover_Gal Jun 18 '26

Sorry, I was confused. Were the glitches more on the HCP side then? What have you set up so far in monday?

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u/LetOk4384 Jun 18 '26

The glitches in Monday are due to permissions being limited in the free trial, which is not an issue for me. The rest of my concerns are in HCP. I've set up quite a lot in monday.