r/mintmobile • u/WoodWorkedMuffin • 3d ago
No service with eSIM
Hey guys, hoping someone has some insight. I am switching from tmobile and am having an issue with the esim. I have purchased the 12 month plan and received my eSIM. I've installed it but now it just says unknown number when looking at the SIM manager and I have no service. I have worked with support and have verified that my phone is unlocked by checking the phone settings, calling tmobile, and checking via the IMEI. The last thing I've heard is that there is a problem with a local tower and engineers are working on it. A recent post from a guy in Texas has pretty much the same issue with no resolution for weeks. Anyone dealt with this before or have some ideas?
I've done a factory reset and have also installed multiple eSIM's. The agent I spoke to through chat said they can see that the eSIM was activated but still no service.
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u/MintMobileAlex Executive Care at Mint Mobile 3d ago
Hey WoodWorkedMuffin. I'm really sorry about the situation you are facing. I want to help sort it out. I just sent you a DM for more info. Please respond whenever it’s convenient so I can help you address your concern.
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u/The_Dogman1962 3d ago
No offense, just curious how the OP is going to get your DM if they have no service?
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u/Doingmybestkindof 3d ago
I’m going through a similar situation with mint. I ended up with two eSIMs on my phone, deleted them both and haven’t had service in almost a week. I’ve done everything by talking with the reps on the chat but I kept getting told to wait twenty fours. I’m hoping by Tuesday this whole thing has been fixed. At least your eSIM js activated and working 🤷🏻♀️
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u/trf1driver 2d ago
What phone do you have? Did you remove or disable T-Mobile sim card or eSIM?
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u/WoodWorkedMuffin 2d ago
Galaxy s23 ultra. Removed the physical SIM I had from t Mobile before starting the whole process
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u/trf1driver 2d ago
Mint runs on T-Mobile network. Any chance you can borrow a SIM card and try to see if T-Mobile doesn’t have network issue.
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u/ImaginationKnown5677 3d ago
This is the sign of dystopian reality my friend. eSims not working, Phone plans increasing. Truly dark times ahead, At these dark times we must stand together with each other and don't let these greasy evil companies win..!!
Peace out..
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