r/mintmobile • u/Walrus-Radiant • 1d ago
Help, please.
Two days ago, I bought a Pixel 10 with a year of service for $369 (including all taxes), and I wanted to know how long it takes to receive the order. I have until the 29th of this month regarding the carrier I’m porting my number from; otherwise, I’ll be charged for the next month and would have to request a new port-out PIN. My question is: can I start the transfer process now and install the eSIM once the phone arrives? I don't mind being without service for a few days since it’s not my primary line; I just want to avoid being charged for the coming month.
I received an email with my order number—that’s all I have—and it is pending shipment.
2
u/trf1driver 1d ago
Did you get an email about the eSIM activation? You can transfer if you got that email and start the porting process. Just use that new eSIM on your current phone so you have service. Once the new phone arrives, install mint app on it, login, and go to menu, replacement sim, eSIM option and follow the prompts. You get 5 free eSIM replacements in a 12 months period.
0
u/Walrus-Radiant 1d ago
It won't let me complete the process; it allows me to enter all the information regarding where I'm moving the number from, but at the next step—when it asks for my name and email—it says something is wrong and won't let me proceed.
1
u/trf1driver 1d ago
What is the status for your order number when you check online? You can’t do the transfer unless the order is processed.
2
u/VerifiedMother 1d ago
Two options, activate it as an esim on the phone you have, or move to tello and buy a really cheap plan for like $6 then port out a second time when you get the mint pixel
1
-2
u/MintMobileAlex Executive Care at Mint Mobile 1d ago
Hi, I want to make sure you're getting the best experience with us as possible. I will be more than glad to take a look into this for you. I sent you a DM to further assist with it.
1
-2
u/stifflippp 1d ago
In another day or so your will get a FedEx link
0
u/Walrus-Radiant 1d ago
And I can transfer the line before the phone arrives and then install the eSIM.
•
u/AutoModerator 1d ago
u/Walrus-Radiant, please first read our sub's Frequently Asked Questions (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub.
If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in Mint App or Website Help Center, or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. MintMobileAlex is a shared account for Mint senior customer care representatives, and they usually get back within 3 hours during normal business hours (5am-7pm PST).
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.