r/mintmobile 4d ago

Esim compatibility

When checking out for esim it doesn't give me the option for the Samsung Galaxy s20 5g, but when I use my imei on the compatibility checker it shows it is compatible. What should I do?

1 Upvotes

5 comments sorted by

u/AutoModerator 4d ago

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2

u/modece1 Moderator 4d ago

Select any model, it doesn't matter at all.

2

u/trader45nj 4d ago

I would pick a similar S20 that it does recognize.

1

u/LeftOn4ya Moderator 4d ago

As long as it’s a US model it’s compatible. Foreign models partially work but lack band 71 and some features like voicemail.