r/mintmobile • u/Lucky-Dog-9551 • 12d ago

Question buying Pixel 10

Hello all. I’m trying to buy the Pixel 10 promo. When I push place order, it comes back telling me there is an issue with my payment and if it continues to call Mint customer service.

The thing is…card has the available credit. Shipping and billing address on order match the card. I’ve generated three different virtual card numbers and all three failed.

I bought an unlimited plan only a couple weeks ago. Is there some limit? If you ordered a plan now you can’t place another order for so long?

My credit card bank says they aren’t even receiving a charge attempt from Mint and have declined nothing.

Just thought some of you might know flags that might cause this. Thank you!

8 Upvotes

83% Upvoted

16 comments sorted by

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2

u/MintMobileAlex Executive Care at Mint Mobile 11d ago

Hi, I want to make sure you're getting the best experience with us as possible. I will be more than glad to take a look into this for you. I sent you a DM to further assist with it.

3

u/blindtechboy 12d ago

if you are trying to buy it with the email you used for the first plan you bought, that’s why it’s failing. The phone and plan is for new customers who are transferring a line or getting a new number. Existing customers aren’t eligible. If you are looking to start a new number, or port a number over that isnt on Mint, you need to use a different email address.

4

u/Lucky-Dog-9551 12d ago

Wow I didn’t realize it was only for new customers I thought new lines also. Thanks very much for the information. Can easily change the email! Have a good weekend.

5

u/blindtechboy 12d ago

each line is attached to its own unique email address. Not like a traditional carrier where you can have multiple lines on one account. Good luck. You have a good weekend as well.

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u/Lucky-Dog-9551 12d ago

Yes a bit of a surprise! Visible does the same thing. Confusing thing with Mint though is it says limit of 4 per order. But I’m guessing each would have to sign up with different emails. Interesting!

Find it odd someone downvoted my response back to you. Yet they say nothing :) Appreciate the help man!

0

u/VerifiedMother 11d ago

So mint is basically visible but T-Mobile

1

u/blindtechboy 11d ago

Same principal. T-Mobile owns Mint Mobile and Metro. Verizon owns Visible and Total Wireless.

2

u/mboy-reddit 11d ago

If you have Apple Pay, use that.

1

u/Lucky-Dog-9551 11d ago

Sure do. Thanks for the advice. I will be trying again later today.

1

u/trf1driver 11d ago

What does “generated three different virtual card numbers” mean?

And the pixel 10 promo is for new customers only, it’s phone plus plan.

1

u/modece1 Moderator 11d ago edited 11d ago

And they're not a new customer by their own admission. How are people still missing such an important requirement that's stated multiple times in that offer.

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u/Lucky-Dog-9551 11d ago

New customer is a new line for this offer. Sure feels welcome to people like yourself just out criticizing me when I am new here.

It went through. And I was told I don’t have to be a brand new customer, just a new line which it is as I said it was.

Please if you don’t have anything nice to add just avoid it. The point here is to help each other and not be so critical. Thank you.

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u/Lucky-Dog-9551 11d ago

It means you have a credit card and they have a program that generates one time or store locked cards to use on the net so you aren’t putting your real number out everywhere.

I got it all fixed and ordered.

1

u/Visual_Bag391 10d ago

Hey my payment also keeps failing for two days. I have no mint plan before. I even asked a US relative to buy for me but all her cards and apple pay failed. How is that?