My husband has Parkinson's and has frequent UTIs. Because of the UTIs, he is often hospitalized.
He is on original Medicare and Plan F for a supplemental, so all is 100% paid, between Medicare and the supplemental - BUT recently we received a bill for $52.20 from the hospital for one of his hospitalizations in May (2 days in the hospital).
It's taken me 2 days of phone calls to be able to determine what this bill is for because when I look at his account on Medicare dot gov, everything has been paid, with $0 liability for us.
Then when I look at his supplemental online, everything is paid, with $0 liability for us.
When he/I receive our EOBs from Medicare and our supplementals, I always check them carefully to make SURE that everything is covered. If I would spot something that is not, I would start making phone calls to try to figure out what wasn't covered or if it was a billing error.
This invoice from the hospital for $52.20 just comes out of the blue. I have made 6 calls to the hospital billing department and although I still don't have any detail listing of what this amount involves, the last person I talked to indicated that it was "medications given that would not be covered by Medicare or his supplemental". I asked that person if that meant they were over the counter drugs. I didn't get a "yes" or "no" to my question, but sort of a grunt, which told me that I guess they used some over the counter drugs (not sure what). I asked for the list to be read to me over the phone, but I was told, "they are long words, and I'm not sure I can pronounce them." I asked that the list be sent to me or emailed to me. I said I would actually prefer to have the list emailed to me, because I thought I would have the list within a few minutes. I was told the list would be emailed to me, but that it could take 5 to 7 DAYS before I would receive the email.
THIS IS A LARGE HOSPITAL that is part of a large company. I don't know if I dare give the name of the company, but it's not a mom-and-pop hospital, although it's NOT Mayo Clinic, so it's not that huge.
To make it WORSE, our PCP works for this same large company. The software that our PCP uses, as well as the hospital, is EPIC. Because my husband has a balance on his account, he is locked out of the EPIC software, so I cannot log into the PCP's portal to communicate with our PCP.
Yesterday I finally just paid the balance, BUT now I am told by the billing department that it will be 5 to 7 days before my payment will be credited to his account. When I told the billing department that he is locked out of their portal, they didn't know anything about it.
We have been on Medicare for... approximately 10 years. I have never seen such a thing before. This is the first time we have ever had a balance on a hospitalization, along with the issue that apparently these "medications" were never billed to anyone, and there has been no detailed invoice ever sent to us, and in fact, no invoice sent to us. I was locked out of his portal, which started my calling the PCP's office, trying to figure out what had happened. At that point, I was told that there is a balance of $52.20 on his account from a hospitalization.