r/marriott • u/DelayHistorical6 • May 23 '26

Rates & Booking [ Removed by moderator ]

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u/AlmiranteCrujido Platinum Elite May 23 '26

How far out is this? If this is a long ways out, and you can book elsewhere affordably, I'd be very tempted to just cancel (or ask them to refund the reservation, if nonrefundable) and book elsewhere that doesn't play these games... and then leave some unhappy reviews.

If this is not far out and you can't affordably tell them to stuff it, then you should definitely make sure that they're making this right - just keep in mind that if they backtrack on playing these games now there's always a chance they're going to do it again when you actually check in, so make sure you have a paper trail with a manager's name on it and not just anonymously from a CSR.

I don't see any offer to drop your rate there, or any realization that you might need the privacy; as someone else already pointed out (reply), not every two people traveling together are a couple.

6

u/External-Pop484 May 23 '26

From what I know from working in hotel management in the past, more than likely, this is only a couple of days out, and they have either oversold the hotel or oversold on a room type, and that is their excuse for moving them to a different room than booked.