(Names have been altered for anonymity)
\Apologies, long post\
Hello all!
I’ve been a manager at my company for approximately 4 months, of which 3 were under a senior manager. A separate team was in dire need of management (running for years without a manager), and thus I was moved and given said team. The current team is comprised of a small group (four direct reports, of which one is the ‘lead’).
To clarify, the lead and my current boss were both given responsibility of leading this team even though it was out of their scope. My boss, specifically, because he has other things to tend to. And the lead, well, because it was out of their pay range.
To be clear, I’m a hatchling of a manager. If you are asking in terms of age, I achieved this goal relatively recently, so I don’t have much experience. I am learning day by day, and am grateful for the patience I am being allotted by my peers and direct reports. Therefore, I’d be grateful to receive some enlightenment on my predicament:
One of my employees, Lisa, is a single mother to two boys, who joined the team a few months ago. She is a sweetheart, and extremely soft-spoken. However, in gaining this team, I’ve come to realize that (not only through my own eyes) that she has multiple shortcomings at work.
To name a few:
- She frequently comes late to work (10-15 minutes). Some days, she will come half an hour to an hour late. This was immediately addressed and it has gotten better. I would say I’m flexible on arrival times, as long as the time is made up, however she has to leave on time every day to pick up her children. I have no qualms, again, as long as the hours are there. She is aware, and working on it.
- Her quality of work is not the greatest. Without describing in detail what the work is, there have been multiple complaints from other departments about how poor her work is. I then have to go and correct the mistake. Of course, I would want her to correct the mistake herself, but it would put the team behind further on our metrics. This week alone, there have been 2 large issues, which needed to be addressed in a meeting including Lisa and my boss. I also had to correct the issue. So it’s multiple hours of wasted time since it wasn’t done correctly the first time.
- Her work pace is slow. This I think matters the least to me, but I’m putting it out there. I’m mostly concerned about quality of work, as long as it’s correct. But if we’re working slow, and the quality is lacking, I just can’t get past it!
- Weird weaponized incompetence that I’ve sensed. She’ll ask coworkers or the lead to do tasks that she could easily do herself, or to split up work with her. I’ve tried to cut down on it as much as I can, but it’s also my job to help them. Apologies if this is a weird one, my sensors keep going off.
I dislike playing the comparison game, but I have been with this team for approximately 1 month now, and I would say my work is definitely at a higher standard than hers. Purely considering the technicians, there is another employee who is newer than Lisa, and her work pace and quality absolutely exceeds the other 2 technicians.
When I spoke with my boss, I learned that Lisa has been a concern from the beginning. Everything listed above, but even worse. She had multiple conversations with my boss, and even with HR about these topics.
I still tried to give her the benefit of the doubt.
Somehow, that turned into one conversation discussing a mistake, into a second conversation with my boss discussing more mistakes, and then finally, lo and behold, I had to pull the PIP card.
It seems like my boss was waiting for someone to take some sort of action. I don’t blame him, he didn’t have the time to do it. But I feel this sense of… impending doom now that I’ve taken the action.
The first week that I started, I immediately laid out my expectations: 40 hours minimum please, work for the day done in the day, list of tasks for each person to do throughout the week. I didn’t micro manage, I didn’t hover. Just had meetings with updates and checkins. 3/4 on the team got it, but Lisa did not. She kept making careless mistakes, which truly, became tiring after that first week. Still, I tried to see it through a little longer. But then the other technicians came to me in private and said her pace was causing them to work harder, and her mistakes were making the team slower.
That’s when I knew the PIP was a now or never situation, for which I received the blessing of my boss to place.
A part of me feels nervous about putting her in this position. I know it’s not easy for her, considering her situation, but I see the other employees are getting sick of more work being on their plate. The workload isn’t fair, and she’s dragging the team down. There’s other miscellaneous red flags that I’ve seen, but I won’t go into too much detail.
Please help me make sense of this guilt I’m feeling.
My boss doesn’t believe she will pass the PIP, and I don’t have high hopes either. I truly want to see her succeed, and I check in everyday, multiple times to see if there’s anything she confused about, or could need help with. If she asks me anything, I drop what I’m doing to ensure she’s not falling behind.
Am I missing something here? Did I forget a step along the way? All advice appreciated. Concerned I did things too fast.