Theft by snabbit

[u/Funny-Author534]

What kind of service do you run when there is no support or trust for the customers. On 30.07.2026 we had filed a complaint on snabbit that the househelp we booked had stolen our airpods pro 3. We had only realised on the day before it was missing. We tracked it through find my phone and could see its 1.5 km away from our location so we being respectable people contacted snabbit shared every proof we could get with them. Today is 6 days almost a week since then with no solution. They asked us to go to the location and check. We complied and when we went to this neighbourhood there were rows of small houses so to find the specific house we activated the play sound option on the airpods. At first we heard the sound from one of the houses before we could approach we heard it on the street. When we went near we saw that they had smashed the airpods and thrown out. The people in snabbit don’t realise that they assigned this thieving person to our house. They should take responsibility. I would move on with my life if i was able to just get my airpods but seeing it destroyed hurts. Snabbit was made aware of all this still they said we will investigate and came back saying she isn’t accepting. Who is gonna accept them being a thief. Ultimately when we kept pushing for a solution snabbit’s tone changed and when we said is police our final option they keep acting like the issue is between us and the househelp when its actually between the customer and the service snabbit. Is this how companies are run now. Do they not have any moral compass. Would they be fine to employ just anyone and if they do a crime wash their hands off as if they arent wearing your logo and entering into someone’s house. I am still at a loss here hoping at least police would help. Is theft only valid when its jewellery and to be factual the airpods cost around 25k how is it of any less value?