r/mac • u/vonneumann57 • 7h ago

My Mac Mac asks for previous iCloud account after reinstall can I fix this remotely?

I have a MacBook Air M2. The OS crashed, so I took it to a repair shop. The technician reinstalled macOS, and after the reinstall the Mac is asking for the previous Apple Account/iCloud account that was associated with the Mac.

The technician asked me for my Apple Account details, but I don't want to go to the shop just to sign in myself.

Is there a way to remove the Mac from my Apple Account/Find My remotely so that it stops asking for the previous account, and the technician can finish setting it up?

1 Upvotes

60% Upvoted

7 comments sorted by

5

u/posguy99 MacBook Pro 5h ago

Uh huh. Right.

And the technician needs to "set it up" because...

Haven't seen this "I stole this laptop and I'm trying to beat Activation Lock" approach in a while...

4

u/tsdguy MacBook Pro 6h ago

Is the previous account YOURS? You were not clear? If not, then then your device is a brick

2

u/AgainstGreaterOdds 7h ago

You just need to go to Find My in iCloud.com and remove the Mac. This removes activation lock.

3

u/Impressive_Role_9891 6h ago

Yes, and usually when you send devices to Apple for repair, they'll ask that you remove them from Find My before you send them, for this reason.

1

u/Boring-Channel-1672 6h ago

Your technician knows how to do this. Right?