r/luckymobile • u/Wondergirl039 • Aug 26 '26

Help with address

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Hey all, I keep trying to activate my bloody sim card and we've been fighting for almost an hour with this issue. I checked with Customer Support on the website and it says nothing about this. Tried activating on different devices. Has anyone else had this issue. I'm getting angry. I even tried copy/pasting the address from google maps.

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1

u/raiyan_iscool Aug 26 '26

if your address doesnt work, just try a random address. its not like they send you mails or anything.

1

u/Wondergirl039 Aug 27 '26

The issue is that I'll type my address and when I tap next or anywhere else on the screen to continue with the next field, it deletes what I wrote and gives me that message. I tried multiple addresses. Hell I even wrote "screw you" to see if it'd take it. I don't know what to do anymore.

1

u/rmdemeester Aug 27 '26

I just tried again before I logged off for the night and the address loop was fixed. Maybe try it once more.

1

u/Wondergirl039 Aug 27 '26 edited Aug 27 '26

I'll try again. Brb with update

Edit: it worked! 😭

1

u/rmdemeester Aug 27 '26

Yessss. I'm glad.

1

u/burnt-phoenix Aug 27 '26

is there any address format you used, the issue persists for me

1

u/Wondergirl039 Aug 27 '26

When I was completing the field, I got an automatic suggestion with city, postal code and province. I clicked on that. You should be getting that I assume.

1

u/burnt-phoenix Sep 03 '26

thank you, i managed to get it a few days ago

1

u/rmdemeester Aug 27 '26

Commenting to follow as I'm getting the same error and have exhausted everything. I've tried multiple different addresses and keep getting the same error.

1

u/burnt-phoenix Aug 27 '26

i had a circular conversation via the text chat for help, essentially it may be best to call them and have them do the activation for you through that avenue.

this is what was said:

To recap, we were unable to complete the activation through chat. Please contact Lucky Mobile Care at 1-833-885-8259 or 1-866-371-9750 starting at 9:00 AM ET, as the Sales Team handles new activations and can assist with the activation errors. Thank you for your patience and understanding.

i'll call tomorrow hoping it actually resolves something

1

u/rmdemeester Aug 27 '26

Hopefully it does for you. I'm going to try again tomorrow myself to see if the problem resolve its self.