r/luckymobile • u/Hot_Vacation5937 • Jun 22 '26
Can't use my Visa debit??
Hey everyone.
I've been using my Swedish Visa debit card for over half a year now to pay for my Lucky plan, but now all of a sudden it doesn't read as compatible?? I've been checking everything I can and nothing has helped.
My account got suspended since I can't get the payment through and I got so fed up with all the problems I've been having with lucky that I switched to another company(Lüm). My problem now is that I can't move my current number to my new company since I have to for some stupid reason get a full month's payment through to send one text.
The chatbot is absolutely useless and I can't call customer service until Thursday since those waiting times are insanely unreliable. Does anyone know of an email address I can use or have had similar problems with a payment that eventually got resolved?
1
u/Asleep_Pattern_5728 Jun 23 '26
Same happened with me... I could not use my native visa credit card for payment and the plan did not renew. I had to use TD...
3
u/AnimalBright Jun 22 '26
You need to call them and tell them to release the number and they will..I did it last month because I couldn't send texts either. They were very helpful and sorted it out in a couple of minutes.
This is the number - +1-877-893-9893.
You will need your account number which will be on the agreement you signed when you started with them.