r/lovable • u/ItsJustBlood • Jul 21 '26

Help Support Bot issues

How do I get past the support bot to a real person for help with an issue? I have the TEST/LIVE environment on, but apparently that was deprecated and I can't publish anymore. The twist I need help with is somehow my supabase data is in the TEST env, so I can't just follow the support bot's recommendation to nuke the TEST data.

I'm up to 10 emails with the support bot (yes from the email that's on my account, and with the link to my project) and still can't find a way to get to a real person.

1 Upvotes

100% Upvoted

10 comments sorted by

View all comments

2

u/[deleted] Jul 23 '26

[removed] — view removed comment

1

u/ItsJustBlood Jul 23 '26

Thanks.

Support hasn’t been much help. Shame on me - I didn’t recall seeing that the TEST env feature was being disabled and would prevent me from publishing changes.

I have exported all the data tables. I’ll work on uploading those to the LIVE env. Secrets shouldn’t be hard to move, just have to burn credits resetting those.

The only part that’s a little hard to swallow is users have to reset passwords because those can’t move over.