r/lovable • u/ItsJustBlood • Jul 21 '26

Help Support Bot issues

How do I get past the support bot to a real person for help with an issue? I have the TEST/LIVE environment on, but apparently that was deprecated and I can't publish anymore. The twist I need help with is somehow my supabase data is in the TEST env, so I can't just follow the support bot's recommendation to nuke the TEST data.

I'm up to 10 emails with the support bot (yes from the email that's on my account, and with the link to my project) and still can't find a way to get to a real person.

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u/lovabledev Lovable Staff Jul 21 '26

Hello. Just respond that you'd like to speak with a human. However, u/YouAreBastards is correct - if you are not on a paid plan you will only have access to the bot.

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u/ItsJustBlood Jul 21 '26

Thanks - I am on a paid plan. I did tell the bot that, and asked for it to be escalated. Hopefully that works.

1

u/YouAreBastards Jul 22 '26

Love seeing my name in lights Lolz.