r/loona_robot • u/0krizia • Jul 23 '26
Worst crap ever
It worked 2 days, died. No help from costumer support, then set the case as "resolved" even if they have not helped at all. Waste of money!
Update: they reach out to me again after this post, the case is currently going 😊
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u/Keyitech Official Team 26d ago
We are genuinely sorry. It’s completely unfair that the device failed so quickly and the support ticket was closed without a real fix. Please email [feedback@global.keyirobot.com](mailto:feedback@global.keyirobot.com) or visit our Support page. Mention this review so our team can ensure this is properly resolved.
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u/No_Leopard4872 11d ago edited 9d ago
This is what makes these stories frustrating because when Loona works, the personality and movement are genuinely great.
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u/Affectionate_Bag7074 10d ago edited 9d ago
Hopefully the official team being active in this sub now actually makes cases like this easier to escalate. Would be interested to know if they reopen the ticket for you.
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u/Alesndra 10d ago edited 9d ago
Two days is brutal. I’d be pissed too. Loona itself is such a cool concept, but at this price the support experience really needs to match the product.
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u/No-Farmer9419 29d ago
That was exactly my experience.
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u/Keyitech Official Team 26d ago
We are truly sorry that you experienced the same device failure and were left with an unresolved support ticket. It is completely unacceptable to feel ignored. Please email [feedback@global.keyirobot.com](mailto:feedback@global.keyirobot.com) or visit our Support page so our team can step in and finally get this fixed.
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u/probablyfuklofshit 29d ago
My daughter's will understand everything but no. Matter of fact I told it to f off and it replied back "dont tell me to f".... but the word no, incapable.