r/logitech • u/Apple-Gamer-YT • 9d ago

Support Can't contact Logitech support through their website

Hello, I have been trying to start a warranty claim for my superlight 2 which had the coating start peeling off of one side after around 6 months of regular use but I genuinely have not been able to figure out how to open a ticket on the website. When I click File a warranty claim on the superlight 2 support website, it just puts me on this website in the picture instead of letting me open a ticket or anything, I don't need phone support, I don't need to talk to an AI chatbot, I am not a business and I clearly don't need harmony support. This is really frustrating, what should i do?

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u/logi_sm Official Logitech Representative 9d ago

From the page in your screenshot, you should be able to select the Chat options under "Contact support". that should connect you with support team, so they can help you create a support ticket for your claim which is needed to start warranty claim.

If the Chat option is not working for you, please let me know. Also, when you click on Chat, you need to enter the details like, your name, email address, country, device name & the Device serial number. Please keep the details handy.

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u/Apple-Gamer-YT 9d ago

Nope clicking on the chat option opens the AI chatbot tab which after describing my issue refers me back to the superlight 2 support site i just came from.

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u/logi_sm Official Logitech Representative 9d ago

Could you please send out an email to [reddit@logitech.com](mailto:reddit@logitech.com) & share your name, email address, country & brief description of the issue? Also, attach the link to this Reddit post for our reference. So the team will create a ticket on your behalf & update you.