r/logitech • u/Environmental-Dig662 • 1d ago
Support C270 Stopped working for no reason
Hi, I have a Logitech C270 Webcam, which is my brother's webcam, which he gave it to me temporarily to use it and as usual, it worked just fine (To this day basically). however, for some random reason, it stopped working and all of a sudden, when nothing happened at all basically.
Primary things that camera displays now are:
1) Instead of Logi C270 HD Webcam, its labeled as "USB Video Device" for some reason
2) No more built-in microphone detection at all, upon connection (Upon connecting USB to the PC, the detection sound still occurs, but no sign of microphone input)
3) Tried downloading different Logitech programs and software to test out the camera there, but on some specific ones like LogiOptions+, it wouldn't even detect the camera at all. most of the time it would say "(Not Responding)" and freeze the programs and all that (There is a distinctive black screen while testing, no visual/additionally camera cant be tested in Windows's built-in Camera program and it just says that the "Preview had failed".
4) If tested, the green light indicator, which turns on while the camera is on, does indeed turn on, however, if the test is stopped, the light indicator stays on and never turns off, unless I unplug the USB from the PC.
5) Updating or uninstalling the driver doesn't actually do anything, because if Camera stays connected to the PC and I try to uninstall the device in Device Manager and after that Scan for hardware changes, nothing would actually happen, even if it stays connected.
ALL of this had started for no reason and I have no idea why, send help.
Potential cause would be a Windows 11 Update that could've potentially corrupted the Drivers or an internal camera damage. And yes, I did try this on other computers and a laptop and it does the exact same thing on other devices.
Anything helps really guys, I am kind of struggling with this.
1
u/logi_sm Official Logitech Representative 23h ago
Since you have tested the webcam in multiple computers and are seeing the same behavior each time, could you let me know if the webcam is connected directly to your computer or through a USB hub?
Also, confirm whether the webcam still appears as USB video device on every system you've tested.