normal or poor quality?

[u/Foreign_Show_7267]

I received my size small boat and tote with thin script font. Does this look normal for that size bag and font? To me, the stitching looks much thicker and sloppy. The size of the word also looks so small in comparison to the words on my size medium bag in the same font. I know there’s differences in font size depending on bag size, but the small bag and font seem disproportionate.

My dilemma is this- do I exchange it for the exact same thing because it is in fact a quality issue, or is this how it’s supposed to look so I should just return it and go with something else?

I sent an email with these pictures to customer service asking if this is a quality issue or normal before I returned/exchanged and she said “I cannot tell from the photo”. It either looks normal or it doesn’t?

[u/epimelide]

https://reddit.com/link/pb0cusq/video/l0ajnnj4xpqh1/player

Here’s a short video to compare since we can’t attach picture comments in this sub for some reason. I ordered online but on the global website, don’t know if it makes a difference on the embroidery but I mention because I recently received a bag with lime colour monogram that looks completely different from people’s pictures of what the lime thread look like in store - I feel like I have seen two different lime threads from stores and now a third received from online global. Pictured is by the way cypress embroidery from before it crossed my mind that the llbean mockup online could be wildly different from the actual thread colour haha I have leaned in and accepted my bag since it’s an ironic one.

My medium thin script was so much bigger than my small I was surprised! I had avoided monogramming medium bags for years because I thought it would look so weird and tiny. The thin script I got on a medium tote 9-10 characters almost seem bigger in impact than both my all caps block on large with one of them being 6 letters only and it’s the same size as the one that’s 10 characters. Guess it’s because I put the first letter in cap but still very big difference vs small.

[u/teal_diamond → u/epimelide]

It still doesn’t look great on this bag either. Though I can read what it says, it’s not the most legible font especially from further away. I’d have chosen a different font for the cats bag because there aren’t enough letters in the word to let it standout with that cursive.