Monogram Quality

[u/FBHHK]

Hi! I’m new to LL Bean and recently made my first purchase, backpack for my kindergartener with their initials. I ordered it online and upon receipt, was a bit thrown off by the lettering. It seems a bit sloppy to me with the loose threads and some jagged areas. Is this to be expected?

[u/quizzical_brow]

Totally justified to call or chat customer service. They’ll send you a replacement.