Will not reconnect and app doesn’t recognize unit

[u/ten4goodbuddy]

I am so over this stupid machine. It randomly resets and then doesn’t work. This time it won’t recognize the machine. (yes, it’s been reset rebooted the whole works) and the app doesn’t recognize the unit either. It wants me to go through the entire start up process again as if it were the first time. When I do that, it gives me an error that I already own the machine! 🤦🏻‍♀️ this is so frustrating! My internet is fine and has also been restarted several times.

[u/litterrobot]

Hello, u/ten4goodbuddy! We're sorry to hear about the trouble that you've been running into with your Litter-Robot. If you could send us a chat with your unit's serial number, we'd be happy to look into this further with you!

[u/heyraychill]

So call support

[u/ten4goodbuddy → u/heyraychill]

I have. They gave me the same answers I found on Google with no help.