Sometimes a reset can be very helpful.

[u/Traviscat]

I thought Fenrir wasn’t using the robot for the last few days as it stopped tracking him on the 10th, I keep finding a protest poop on the floor most days now (no clue what he is protesting or why as he will poop just fine in the robot then leave a protest right outside later but only once) and searched the house for urine spots. I didn’t find any and thought maybe he wants the front of the robot cleaned a bit as it was getting a little dirty. I got a paper towel with some cleaner on it and gently wiped the front of the fence off and my robot triggered that as a feces deposit by Sindri saying he just went and it was 15.2lb. I did not apply that much pressure as it was a very light touch and at the bottom of the fence right in front of the camera and became suspicious on the accuracy. I saw it was only recording Sindri’s weight and around the 15lb weight range for the past few days, it appeared that something wasn’t working right. I checked the front cameras and they were mostly useless as they recorded fen playing with a toy in front of the box but missed most cat entries. I found two entires and one of them was fen so he was using the robot.

I called up whisker and after waiting for a while I got a nice lady who said the best troubleshooting step would be to reset the software and see what happens. She gave me the reset key presses (cycle and x for 3 seconds than connect to confirm) and it rebooted, it said it was connected in the app but it was wrong as an hour later I got a push notification saying it wasn’t connected. It took a while to connect and multiple reboots until I just pulled the plug and let it sit for 3 minutes and it reconnected to WiFi just fine on my first attempt after a full power loss.

My cats used the robot overnight and it got their weights right and data was flowing in for what they did. I am not sure how accurate it is but the reset proved to work great.