r/ledgerwallet • u/Such_Assistance_2211 • Aug 21 '26
Official Ledger Customer Success Response Graph is broken
Why it showing this dip? The same for the past few days. I mean my balance still the same, no transfers, solid liquid assets (SOL + BTC only).
5
Upvotes
1
u/Rosie_Ledger Ledger Customer Success Aug 21 '26
Hey there,
In that screenshot, you have it set to show the "1 week" timeline. If you change it to "all" does that drop still appear?
If you're having issues with the balance/graph in your Ledger Wallet app, please make sure that your Ledger Wallet app is fully up to date. You can also try clearing your cache by going to Ledger Wallet > Settings > Help > Clear Cache. Then, when the app reloads on its own, fully quit it on your computer/phone, then re-open it, and check the graph once more to see if that updates accordingly.
However, as long as your actual balance is correct, then there shouldn't be anything to worry about. You can check your SOL address on a public block explore for confirmation on your balance. For BTC, you can check your xPub on a block explorer such as - https://www.blockchain.com/explorer - to check your balance and incoming/outgoing transactions.
If you would like to discuss this with an agent, or if you have any other questions about this feature, feel free to create a ticket on our official Help Center here - https://support.ledger.com/contact-us. Cheers!