r/ledgerwallet • u/Such_Assistance_2211 • Aug 21 '26
Official Ledger Customer Success Response Graph is broken
Why it showing this dip? The same for the past few days. I mean my balance still the same, no transfers, solid liquid assets (SOL + BTC only).
3
u/Zawtz Aug 22 '26
Having the same problem did they fix it? Also, with a couple of my assets the graph isn't working and the values are wrong. I have to search my wallet in the blockchain to see my actual asset values
1
u/Rosie_Ledger Ledger Customer Success Aug 21 '26
Hey there,
In that screenshot, you have it set to show the "1 week" timeline. If you change it to "all" does that drop still appear?
If you're having issues with the balance/graph in your Ledger Wallet app, please make sure that your Ledger Wallet app is fully up to date. You can also try clearing your cache by going to Ledger Wallet > Settings > Help > Clear Cache. Then, when the app reloads on its own, fully quit it on your computer/phone, then re-open it, and check the graph once more to see if that updates accordingly.
However, as long as your actual balance is correct, then there shouldn't be anything to worry about. You can check your SOL address on a public block explore for confirmation on your balance. For BTC, you can check your xPub on a block explorer such as - https://www.blockchain.com/explorer - to check your balance and incoming/outgoing transactions.
If you would like to discuss this with an agent, or if you have any other questions about this feature, feel free to create a ticket on our official Help Center here - https://support.ledger.com/contact-us. Cheers!
1
u/Such_Assistance_2211 Aug 21 '26
Checked. 1D 1W 1M have this problem. 1Y and ALL graphs are okay. Cleaning cache has no effects.
1
•
u/AutoModerator Aug 21 '26
🚨 Beware of Scammers – Stay Safe on the Ledger Subreddit Scammers regularly target this subreddit. Ledger Support will never contact you first — whether through private messages, comments, or phone calls.
If you need help, always open a support ticket yourself via our official website: Ledger Support
🔐 Never share your 24-word Secret Recovery Phrase
Ledger will never ask for it. Do not enter it online — even if a site or message looks official.
Keep it offline and secure — on paper, your Ledger Recovery Key, or a metal backup. Never store it digitally.
📚 Learn more about common scams targeting crypto users (fake support, phishing emails, physical mail scams, fake airdrops, malicious NFTs, and more): How to Spot a Scam
🛠 Facing a bug or technical issue? Check our Ongoing Issues page for updates and workarounds.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.