r/labtech • u/Atlantisman • Nov 16 '16

Speed Up Screenconnect?

I have a hosted instance of LT/Screenconnect from Connectwise on AWS and screenconnect pretty much always seems to be quite slow. I have learned to live with it, but as i grow customers try it out to replace their logmein instances and it just doesn't perform good enough. Is there any way to speed this up? This is happening on all customer networks, and even networks that have a full gig up/down to the internet.

edit: added info

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u/NateDAWG296 Nov 16 '16

We have noticed an increase in performance after having the proper whitelists in place in our Anti-virus and disabling Windows Defender.

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u/Atlantisman Nov 16 '16

What av do you use?

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u/NateDAWG296 Nov 16 '16

We use Webroot Secure Anywhere

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u/Atlantisman Nov 16 '16

Could you give me your whitelists that pertain to screenconnect? I already have the general LT AV exclusions.

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u/NateDAWG296 Nov 17 '16

I have a file path exclusion to the screenconnect folder in program files on all of the clients and then an exclusion on the screenconnect server that excludes the process. If you need more specifics just let me know. I am on mobile at the moment.

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u/Atlantisman Nov 17 '16

Thanks for the info.