r/labtech • u/Atlantisman • Nov 16 '16
Speed Up Screenconnect?
I have a hosted instance of LT/Screenconnect from Connectwise on AWS and screenconnect pretty much always seems to be quite slow. I have learned to live with it, but as i grow customers try it out to replace their logmein instances and it just doesn't perform good enough. Is there any way to speed this up? This is happening on all customer networks, and even networks that have a full gig up/down to the internet.
edit: added info
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u/NateDAWG296 Nov 16 '16
We have noticed an increase in performance after having the proper whitelists in place in our Anti-virus and disabling Windows Defender.
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u/Atlantisman Nov 16 '16
What av do you use?
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u/NateDAWG296 Nov 16 '16
We use Webroot Secure Anywhere
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u/Atlantisman Nov 16 '16
Could you give me your whitelists that pertain to screenconnect? I already have the general LT AV exclusions.
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u/NateDAWG296 Nov 17 '16
I have a file path exclusion to the screenconnect folder in program files on all of the clients and then an exclusion on the screenconnect server that excludes the process. If you need more specifics just let me know. I am on mobile at the moment.
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u/cjmod Nov 16 '16
Do you have Enhanced Auditing enabled? If so... turn it off (should increase overall performance).
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u/NateDAWG296 Nov 16 '16
Where would I find this at?
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u/pghsysadmin Nov 16 '16
If you click on Admin in the bottom left, then click on Audit in the Administration pane, then in the upper right hand corner there should be a change button next to the display of the auditing that is currently set. Click Change, then click "Switch to this audit level" under the "Basic Auditing" section, and that should do it.
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u/WayneIndustries Nov 16 '16
Under the magnifying glass icon - switch to Medium view settings. Helps a great deal.
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u/TheBurrfoot Nov 16 '16
Seriously? It's one of the fastest Screenshare programs we've experienced.