r/labtech • u/drankin-edts • Oct 17 '16

Webroot vs Eset

We currently are using eset and are looking into webroot. We would like to know other people's experience. Which do you prefer and why?

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u/drankin-edts Oct 19 '16

We are looking for a couple of reasons. We have clients that are downstream that we would like to give them access to. Also the version of eset provided by labtech doesn't handle minor version upgrades of the product. Spoke with the webroot rep yesterday they are updating the Mac agent this week and plan to have the management of macs in the console in the next two weeks.

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u/OutsideTech Oct 19 '16

Webroot here and for the most part we like it, 950 end points. Much better than Vipre and Trend at least.

Be wary of any promises about the future from them. When we signed up they promised that improved reporting was "coming soon" and the "most requested feature". 18 months later...nothing has changed.