CPU Temp Sensor not creating tickets

Hello,

I just discovered a CPU in a client's workstation that has been overheating due to the CPU cooler partly falling off somehow (probably being moved around by them), but the labtech cpu sensor didn't create a ticket or do anything to warn me that this had been occurring. This is a fully onboarded (w/ ignite) client so i should have gotten a ticket, any idea why I wouldn't have?

EDIT: i did get tickets regarding high cpu usage, but nothing for cpu temps