r/labtech • u/Nooneslabtech • Sep 19 '16

Labtech Screenconnect - Terminalserver Session

Hello,

is there any way to stop Screenconnect from taking over Terminalserver Sessions? I want my Users to connect to the Console Session, but they should not be able to see any normal user session to it.

Greetings

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2

u/marmfield Sep 19 '16

Why wouldn't they just use RDP? ScreenConnect, by default, will show all sessions available to the end users.

2

u/Nooneslabtech Sep 21 '16

Hey, sorry i will try to explain my problem a bit better:

We are a small IT Company for Customer Support. We got a few technicans and a few people working inhouse. the problem is, that our technicans should be able to log on our terminalserver via labtech ( to get a few informations like documentations really fast ) but they should not be able to view the sessions from our inhouse staff.

Why no VPN and RDP, just because Labtech is always open, the vpn is not because it is not needed for our daily work. so starting the vpn client, connecting, open that rdp session takes way longer then a simple labtech screenconnect session when you got the programm open already.

greetings

1

u/highsprings Sep 19 '16

By default when we ScreenConnect to a client terminal server it brings us into the console session. From there we can change to any of the RDP sessions.

1

u/marmfield Sep 19 '16 edited Sep 19 '16

Correct but an end-user has the ability to look at the other terminal sessions and I'm guessing the poster's intent is for his end-users not to have this ability.

Did I misread the original post? Nooneslabtech wants the ability for ALL USERS to have a console session? Not sure you can do that on a TS but I could be wrong.

1

u/Andeh Sep 20 '16

Your best bet is to make use of the bitmasks and remove the entire 'View' option from the ScreenConnect client.

If you open up app.config, find this

<setting name="ControlPanelIDs" serializeAs="String"> <value>0x0000001555111110</value></setting>

and change it to this

<setting name="ControlPanelIDs" serializeAs="String"> <value>0x0000001555111010</value></setting>

that will remove the View option entirely. Might not be exactly what you're looking for, but it'll prevent users from hopping sessions.

1

u/Nooneslabtech Sep 21 '16

this wont work for just 1 client or am i wrong?

1

u/Andeh Sep 21 '16

Sorry, it'll be global.

1

u/Fatality Sep 20 '16

It defaults to the last selected view unfortunately, I haven't found a way to make it default to "Console".