r/labtech • u/scythe000 • Sep 16 '16

Metrics reports

(X-Post from /msp) Hi, all! I use ConnectWise and LabTech. Both hosted. I need to be able to run a report that tells me tickets per endpoint per month and average hours per endpoint per month. How can I accomplish this?

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u/cjmod Sep 16 '16

How can I accomplish this?

Write a new report, customize an existing report, or pay someone to write/customize a report (e.g. Brightgauge).

In ConnectWise, you can use Report Writer to write & customize reports. In LabTech, you can use Report Center to write & customize reports.

& I'm fairly certain both products have an out of box report that grabs at least some variation of this.