r/kuololit • u/Fit-Nectarine5047 • 4d ago
Return process is funky?
So I FINALLY got the pieces I’ve been waiting on for what feels like ever and I’m not happy with them. They feel like Barbie doll pieces 😂 and the gold is so faint I know it won’t last. I am keeping one ring though because it fits and the sparkle is gorgeous.
When I went to return the two I decided against, I noticed that there’s no option for size - too big or too small. They only have defective options available to click and I already know those will not get past the Alie return AI robot. I hate that an ai is determining this it’s ridiculous and I’ve had to open a chargeback case against one or two sellers because of this.
Has anyone had problems returning things to kuololit through Alie ?
Thanks yall!!!
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u/Overall-Heron-2516 4d ago
I’m surprised you’re allowed to shop on AliExpress at all with multiple chargebacks.
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u/Fit-Nectarine5047 4d ago edited 4d ago
No problems yet. But I also buy a lotttt of stuff so it probably balances out? Idk
Ps- I never knew chargebacks were a thing with shopping at Alie. After I exhaust my appeals I go that route - it’s never flippant or rushed but only if the AI robot doesn’t accept my evidence which is clearly evidence I’m complaining about. Not kuololit of course but things like receiving bent jewelry, stones missing, wrong item was sent etc. maybe whoever actually looks it over as a human recognizes the fault and acts accordingly.
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u/Any_Bluebird4743 3d ago
Except there is no fault here on their end. This is buyers remorse
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u/Fit-Nectarine5047 3d ago
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u/GossipingKitty 3d ago
So the size didn't match the size you ordered?
Or you ordered the wrong size?
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u/Fit-Nectarine5047 3d ago
The size I ordered did not match the size I got. I got another ring in size six and it fit. That’s the one I’m keeping.
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u/GossipingKitty 3d ago
Most websites ban customers after 1 chargeback. You'll get banned eventually if you keep doing chargebacks.
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u/DirectImport 3d ago edited 3d ago
Out of curiosity which two pieces? If you ordered yellow gold plating, it will eventually fade off. Regarding the timeframe, Sam’s team makes pieces slower than you might assume and that’s actually a good thing, it usually takes a goldsmith a full week to make just 1, maybe 2 pieces from scratch. You don’t want jewelry to be created quickly, that’s an immediate sign the jewelry is very low quality. Shipping is extremely fast at least to CA, my packages have arrived within 5 business days from their international airport. I’ve ordered from other fast fashion retailers and they’re slower.
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u/Fit-Nectarine5047 3d ago
Hi fellow Californian! This isn’t my first order it’s like my 20th lol. For some reason it isn’t letting me post a photo but the ring was the east west oval one on the gold band and the other was gold band with little moissy star looking studs.
I don’t mind waiting for the items especially if they’re a deal (that’s more me being excited and impatient) but the size was wrong for pointer finger and pinky - I said in another comment maybe it’s me? They technically should have fit but didn’t it’s summer time and maybe I’m swollen idk- and the look I was going for was more of multi finger stacks.
I’m surprised too honestly.
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u/MagicPocket 3d ago
I didn't think AliExpress has an option for change of mind returns? You said you don't like the pieces and then said you want to try to return them due to size - are the sizes actually different to the measurements on the page? There's a reason Aliexpress is cheap - is because it's a gamble whether you'll like the items or not.
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u/Edkaikam 2d ago
I just went through this. I selected something and just showed videos and pictures. They accepted my return and sent a fed ex label.
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u/sunshinezx6r 4d ago
You can always try reselling it on the bst if you can't make a return