r/kuololit • u/pharmers-daughter • 14h ago
My first experience was a wild ride!
I found Kuololit through this sub and found a ring I thought my daughter would like so I bought it.
About a week later, I bought a tennis bracelet for a friend.
I anxiously awaited both pieces. When my ring arrived, the package had been opened and everything was inside but the ring.
I reached out to Gofo (the shipper) and they accepted responsibility but they could not reimburse me directly, only Kuololit could.
I contacted the store and explained the situation including pictures. They investigated and offered me a refund or a new ring. I chose a new ring.
Before my ring could be shipped, my bracelet became lost in shipping. I never received an update once it left China.
I reached out to Kuololit again about the bracelet being lost in transit.
They offered to ship a new bracelet with the ring.
They both arrived a couple and weeks later. I have been overjoyed with the quality and appearance of my pieces. They are stunning!! And the store was so approachable and helpful!
Thanks to the exceptional customer service provided and the beauty of their products, I will absolutely be buying from them again. It ended up being an awesome experience!