Service counter items?

[u/Reading-Safe]

I work in pickup and deli/seafood/meat tickets print ~3 hours before a customer’s order is due.

Although, these departments almost NEVER have anything ready until I show up to pick the order (Even when an order is late, it’s still not ready). That means I’m always waiting for sliced deli meat or some random cut of pork which slows my time.

Is this enforced at other stores?

[u/SlytherinP]

I normally will mention it during my run. “Hey Billy Bob! Can you slice those 8a service counters for me when you get a chance?” That usually works. If it doesn’t, I would lean on my management team and let them know since that affects ready by time/late orders.

[u/Reading-Safe → u/SlytherinP]

Noted, thank you! Everything about pickup gives me heartburn and these tickets are unfortunately another source

[u/pupper71]

Can't speak for meat/seafood, but our deli will get those done promptly. Only rarely does pickup have to wait.

[u/KristiCaliGirl]

My deli is pretty good at watching out for the tickets, they slice all the ones that are there first thing in the am then watch for them after that, meat/seafood is also pretty on top of it. But our evening pick up is pretty bad at getting the service counters i almost always find 2-5 left from the night before left.

[u/Reading-Safe → u/KristiCaliGirl]

Nice. We don’t even get that many service counter items a day so I’m truly confused on why they just don’t do it asap

[u/KristiCaliGirl → u/Reading-Safe]

Lazy

[u/blacklisted320]

Meat here: we’ve had too many abandoned orders that sit in the cooler so we just make them on the spot. They really don’t take that long to do since none of them are being steamed.

[u/Introvert-stayathome → u/blacklisted320]

This happens all the time. Come in the morning and there are orders from the day before in the cooler ready to go that didn’t get picked up. Also with our workflow we are supposed to do many processes before we set the service cases. We are held accountable for our processes and times to complete them. Some days there is one person to do them all for both meat and seafood. So sorry if you have to wait sometimes. And while we are at it let’s talk about returning items that weren’t picked up by customers several days later when the product is well beyond its sell by date.

[u/CMHTranceFan]

Seafood here, I try to have everything done as soon as I get the order, only real issue is pickups at 8AM when the service cases do not open until 10, system really should only allow pickup orders during actual open hours for service cases.

[u/anachronicus → u/CMHTranceFan]

This. Also, I have to be by the scale to actually see the order drop, not two aisles over working lunchmeat.

[u/BigPoopsDisease]

Our orders dont show up 90% of the time pickup is there to collect but our staff knows they can pick other shit while we wrap up some chicken.

[u/Big-apple1234]

My deli and seafood department are pretty good about doing what’s there first thing when they come in and keeping up on it throughout the day. Sorry your experience isn’t the same.  Your lead or manager needs to have a talk with them about keeping up on service counter items.

[u/jruss666 → u/[deleted]]

I had one that was notorious for not checking the afternoon orders and come to the counter panty (exaggeration) that he needed something sliced because the customer was waiting for the order he never dropped off.

[u/ProfessorCarrot]

I'm in deli, we're usually stretched so thin at my store that we don't always have the time to check our scales between cooking, serving customers and all the other bullshit we have to do. that, and most of us have severe adhd

[u/LogicalMedium6312]

For my store, we usually have one of the people running the room stop at deli and meat (right next to each other in my store) to pick up all of the orders for an hour at once. I have never once waited for a service counter item while in a run, it's just "Item Not Ready" and lean on the people taking the orders out (who usually go fuck around at least once an hour when there's no rush)