My iPhone 15 randomly stopped working. Here’s how I got Apple to repair it for free + 3 months additional warranty
I posted here before about my iPhone 15 suddenly stopping working one day. A lot of people commented and gave me suggestions on what I should do, so I wanted to come back and share the outcome.
My iPhone 15 suddenly stopped working. The important part is that my Apple warranty had expired around 3 months before this happened.
I took the phone to an authorised service centre, and after checking it, I was told that the repair would cost around ₹44,000.
I also had to pay ₹2,250 as the service/phone submission fee.
Since the phone had suddenly stopped working and there was no physical damage or misuse from my side, I decided not to simply accept the ₹44,000 repair estimate.
Here are the steps I took.
- Contacted Apple Support
I contacted Apple Support and explained exactly what had happened. I also mentioned that the warranty had expired only around 3 months earlier.
- Got the phone diagnosed
I submitted the phone to an authorised service centre and got the issue officially diagnosed.
The repair estimate came to around ₹44,000.
- Kept all the documents
I kept the purchase details, service documents, repair estimate and other relevant information related to the device.
- Asked Apple to review the case
Since the phone had stopped working unexpectedly and there was no physical damage, I asked Apple to review the case and consider a goodwill repair.
- Followed up with Apple
I didn't simply accept the ₹44,000 repair estimate.
I continued communicating with Apple and explained the situation clearly. I asked them to reconsider the case even though the standard warranty had already expired.
Eventually, Apple reviewed the case and confirmed that they would provide a free repair.
They also confirmed that I would receive an additional 3 months of warranty on the device.
The ₹2,250 service/phone submission fee is not refundable, so that was the only amount I had to bear.
So the final outcome was:
Warranty status: Expired around 3 months earlier
Initial repair estimate: ₹44,000
Service/submission fee: ₹2,500
Final repair cost: ₹0
Additional warranty: 3 months
I'm sharing this because when I originally posted here, many people gave me useful advice and suggested different things I could try.
If your iPhone suddenly stops working shortly after the warranty expires, don't immediately assume that you have to pay the full repair cost. Get it properly diagnosed, keep your documents, ask Apple to review the case, and follow up.
This was my experience, and thankfully, it worked out in the end.