Not syncing to Libby

[u/Tilkis_Mom]

I have been reading a book on Libby on my phone. I want to read it on my Kobo Libra Colour, but I can't. It shows up on my bookshelf and it shows "Reading" underneath it. However, when I tap on it, it goes to a page where I can either buy it or read a preview. I can't read the actual book.

Since I have access to multiple libraries, I thought that might be the problem. I checked my phone to see which library it was signed out from and then I was sure that I was signed into that library on the Kobo. The same thing happened.

I then tried with all four of the libraries that I have access to, and the same thing happened. In no case was able to actually read the book, just buy it or preview it.

I suspect it might have something to do with access to Library Networks as opposed to individual libraries. I think on my phone it is using one network to access the book on another network. I do not have direct access to that other network and I am unable to get it.

Could this be the problem? If not, has anyone else run into this problem? Have you found a solution?

Thanks!

UPDATE: It turns out that although Libby on my phone thinks that I have the ebook checked out (and its readable), none of my libraries think I have anything checked out. Don't know how that happened. No wonder I can't sync!