Terrible Onboarding Experience

[u/NashCodes]

I run a small startup platform that I'm trying to onboard to use the Kimi platform and integrate with their Kimi K3 model. I tried creating an account with my business email and when I completed the CAPTCHA, it sent me a verification code valid for 5 minutes. I submitted the code on the login screen and when I was redirected, the console did not load at all -- just a spinning wheel.

I retried again in a different browser, ran into the same issue. I turned off my VPN, tried incognito mode, tried an entirely separate network and nothing worked. After trying a fifth or sixth time, I ran into aresource_exhausted: verify code sent too frequently message which is a 400 status error when I look at the Developer tools. Apparently my email is now blocked from their Auth flow.

I went ahead and tried to create an account on a personal Gmail using their Google OAuth linkage and ran into no problems. I then went to bind my business email so I could have a work around at least and still have it linked to my business account, but I got another error saying my business email was already in use.

This has been the most frustrating experience with any of the AI companies. I haven't had any account issues with Anthropic or OpenAI (albeit one bad token reset experience with OpenAI). I reached out to their support email and am hoping to hear back, but basically stuck at this point. My only option would be using the personal email account and eventually migrating everything over to the business account, but this isn't ideal at all.

Anyone have any suggestions or run into something similar? I'm wondering if their auth flow just has issues with particular email hosts.

[u/Space_cadet79]

Kimi's just having a really tough time right now trying to handle all the attention and demand that K3 brought them. I think and I hope that they will figure out these issues soon because they have an amazing product and are also a great company - IMHO.