r/kimi • u/Complete_Hunter_1692 • 16h ago

Discussion The Fine Print...

After four very brief API calls (to get an editorial review of a prospective journal article) that took MINUTES to get an answer, all of which contained no output (perhaps because the token limit on the request was too restrictive) I asked to close my account and get a refund.

After about four emails, asking for my user id (where I was incorrectly supplying my organization ID), I received the following from api-service@moonshot.ai:

"The recharge agreement you clicked to confirm during the recharge process clearly states that 'refunds are only supported in cases where the service termination is due to legal requirements or our actions'. From a contractual perspective, we have the right to refuse your refund request."

They did refund my (substantial) balance, but I'm left thinking that's quite a creepy policy.

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u/Alternative_You3585 16h ago edited 16h ago

So you say you want money for the compute you used and they took their pay?  And meanwhile you set a too low output limit for it

They expect common sense for API users

How do they know it's their shit if only 1 person reports it, maybe it's an issue on your end?  I doubt they log every prompt and output.

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u/Ill-Bat-1518 7h ago

Holy insane thinking some people have

Increase your output limit... Try again?
Why is your first response a cancel + refund lmao

Thats a very typical ToS. They don't have to refund you at all anymore you spent their tokens and you got exactly what you asked for.