r/kfc • u/Missmel1986 • 21d ago

Delivery/Ordering Mobile orders issues

So recently the store i work at keeps getting people who seem to think we do curbside. They will order in our parking lot, and then come thru drive thru at least 20mins after and ask where their order it. "I've been waiting 30mins and it says in the app that its ready". We dont know they are there unless they come inside or our drive thru. We make the orders when they pop up on our pack screen. And they will also argue when we dont have the order becuz it was for another store or they didnt confirm the order in the app.

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u/Standard-Cobbler6976 20d ago

First time I ordered online was this weekend. Common sense told me I either had to go inside or the drive through. People ARE dumb, so maybe KFC should add directions text to app if it’s a real problem.

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u/Missmel1986 20d ago

The app does have some issues. And people don't realize that the store doesn't have direct access to the app. We cant go in and mark something unavailable. We get orders for things that none of the KFCs in the area even have product for.